Top Page > Troubleshooting > When the Machine Does Not Operate as Wanted > When You Have Problems Operating the Machine

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Check the contact address and Serial No. of Machine shown in the call service message (), and then contact your service representative.

Problem	Cause	Solution
“Please wait.” appears.	This message appears when you turn on the operation switch.	Wait for the machine to get ready.
“Please wait.” appears.	This message appears when you change the toner cartridge.	Wait for the machine to get ready.
Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the [Facsimile] or [Scanner] key.	Functions other than the copier function are not yet ready.	Wait a little longer.
The machine has just been turned on and the User Tools screen is displayed,but the User Tools menu has items missing.	Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.	Wait a little longer.
The display is off.	The screen contrast knob is turned to the dark position.	Set the screen contrast knob to the light position to see the display panel properly. See “Control Panel”,About This Machine.
The display is off.	The machine is in Energy Saver mode.	Press the [Energy Saver] key to cancel Energy Saver Mode. mode.
The display is off.	The operation switch is turned off.	Turn on the operation switch.
Nothing happens when the operation switch is turned on.	The main power switch is turned off.	Turn on the main power switch.
“Memory is full. Do you want to store scanned file?” appears.	The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.	Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File]. Press [No] if you are not storing pages that have been scanned. Delete unnecessary files with [Delete File].
The main power indicator continues blinking and does not turn off when pressed.	This occurs in the following cases: The exposure glass cover or ADF is open. The machine is communicating with external equipment. The hard disk is active. The dial-in function is being used when the facsimile unit is installed.	Close the exposure glass cover or ADF, and check if the machine is communicating with a computer.
“Self checking...” appears.	The machine is performing image adjustment operations.	The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.
Original images are printed on the reverse side of the paper.	You may have loaded the paper incorrectly.	Load paper correctly. Place paper in the paper tray with the print side up. Load paper into the bypass tray with the print side down. See Orientation-Fixed Paper or Two-Sided Paper .
Misfeeds occur frequently.	The tray's side fences may not be locked.	Remove the paper. See Removing Jammed Paper . Check the side fences are locked. See Changing the Paper Size .
Misfeeds occur frequently.	The tray's end fence may not be set properly.	Remove the paper. See Removing Jammed Paper . Check the end fence is set properly. See Changing the Paper Size .
Misfeeds occur frequently.	Paper of undetectable size has been loaded.	Remove the paper. See Removing Jammed Paper . When loading the paper of undetectable size, specify the paper size in “Tray Paper Size”. See “Paper Size: Tray1-4”,General Settings Guide and “Copy Paper”,About This Machine.
Misfeeds occur frequently.	There is a foreign object on the finisher tray.	Remove the paper. See Removing Jammed Paper . Do not place anything on the finisher tray. It may cause a paper jam.
Misfeeds occur frequently.	The paper tray's side fence is set too tightly.	Push the side fence lightly, and then reset it. Also, we recommend you set at least 20 sheets of thick paper.
An error message remains, even if misfed paper is removed.	When a misfeed message appears, it remains until you open and close the cover as required. Paper is still jammed in the tray.	Clear misfed paper, and then open and close the front cover. see Clearing Misfeeds .
Cannot print in duplex mode.	You cannot use paper in the bypass tray for duplex printing.	For duplex printing, select Tray 1-4 in copier mode or with the printer driver.
Cannot print in duplex mode.	[1 Sided Copy] is selected for Paper Type: Tray 1-4.	Select [2 Sided Copy] for Paper Type: Tray 1-4. See “Paper Size: Tray1-4”, General Settings Guide.
Cannot print in duplex mode.	You cannot select duplex printing if the paper type is set to [OHP], [Thin Paper], [Thick Paper 2] or [Thick Paper 3].	Select a paper type that allows duplex printing. See “Paper Size: Tray 1-4”, General Settings Guide.
The user code entry screen is displayed.	Users are restricted by user management.	Enter the user code (up to eight digits), and then press [].
The Authentication screen appears.	Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.	Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.
“You do not have the privileges to use this function.” is displayed.	The use of the function is restricted to authenticated users only.	Contact the administrator.
“You do not have the privileges to use this function.” continues to be displayed even though you have entered a valid user code.	This user code is not allowed to use the function selected.	Press the [Energy Saver] key. Confirm that the display goes off, and then press the [Energy Saver] key again. The display will return to the user code entry display. When printing under the copier or printer function, press [Energy Saver] only after printing has finished.
Authentication failed.	The entered login user name or login password is not correct.	Inquire the user administrator for the correct login user name and login password.
Authentication failed.	The machine cannot perform authentication.	Contact the administrator.
The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.	You have tried to delete files without the authority to do so.	Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Document Server
Problem	Cause	Solution
“Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?” appears.	The number of scanned pages exceeds the capacity per file of the Document Server.	To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.
You forgot your password.	You cannot access a protected file without entering the password.	Contact the administrator. To delete the files stored in the document server, select [Delete All Files in Document Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See “Delete All Files in Document Server”, General Settings Guide.
You cannot find out what is stored in a file.	You may not be able to ascertain the contents of a file simply from the file name.	You can switch the Select File screen between [List] and [Thumbnail] display to check the contents of the file. In list display, the file name, date and time of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See “Checking the Details of a Stored Document”, Copy/Document Server Reference.
Memory frequently becomes full.	The document server memory is full.	Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following. Switch to the scanner screen, and then delete unnecessary files stored under the scanner function. Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.
You want to check print quality before making a large print run.	You can print a single copy without specifying the setting again.	Check print quality by printing out only the first set using the [Sample Copy] key.
“Original is being scanned by another function. Please wait.” appears.	Copier or Scanner function is in use.	To cancel a job in progress, first press [Exit], and then press the [Copy] key or [Scanner] key. Next, press the [Clear/Stop] key. When the message “[Stop] key was pressed. Stop printing?” appears, press [Stop].
“Cannot display preview of this page.” appears, and you can not check the thumb nail image.	The image data may have been corrupted.	Pressing [Exit] displays the preview screen without a thumbnail.

If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.
Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.