Other Printing Problems

Print is smudges.

Settings for thick paper have not been made when printing on thick paper in the bypass tray.

• PCL 5c/6 and PostScript 3

  Select [Thick] in the [Type:] list on the [Paper] tab.

• RPCS

  Select [Thick] in the [Paper type:] list on the [Print Settings] tab.

The print on the entire page is faded.

When is blinking, toner is beginning to run out.

Add toner. See Adding Toner.

The print on the entire page is faded.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

The print on the entire page is faded.

The paper is unsuitable.

Use the recommended paper. (Printing on coarse or treated paper might result in faint print image.) See “Copy Paper”, About This Machine.

The print on the entire page is faded.

If the [Toner saving] check box is selected in the printer driver settings, the entire page will be faded when printed.

For the RPCS printer driver, [Toner saving] is located on the [Print Quality] tab. For the PostScript 3 printer driver, see PostScript 3 Supplement. See the printer driver Help.

Image bleeds when rubbed.

If you are using thick paper, [Paper type:] might not be set to [Thick].

On the printer driver's [Setup] tab, set [Paper type:] to [Thick]. See the printer driver Help.

Paper is not fed from the selected tray.

When you are using a Windows operating system, printer driver settings override those set using the display panel.

Set the desired input tray using the printer driver. See the printer driver Help.

The printed image is different from the image on the computer's display.

With certain functions, such as enlargement and reduction, image layout might be different to that on the computer display.

In the application, change the layout, character size, and character settings.

The printed image is different from the image on the computer's display.

You might have selected to replace True Type fonts with machine fonts in the printing process.

To print an image similar to that of the computer display, make settings to print True Type fonts as an image. See the printer driver Help.

Images are printed at slant.

The tray's side fences might not be locked.

Check the side fences are locked. See Changing the Paper Size.

Print is slanted.

The paper is feeding in at a slant.

Load the paper correctly. See Loading Paper.

Print is slanted.

The front cover is open.

Make sure the right and lower right covers are properly closed.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. See “Copy Paper”, About This Machine.

Misfeeds occur frequently.

The copy paper is wrinkled or has been folded/creased.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Misfeeds occur frequently.

Printed paper is being used.

Use recommended paper. See “Copy Paper”, About This Machine.

Misfeeds occur frequently.

The paper tray's side fence is set too tightly.

Push the side fence lightly, and then reset it. Also, we recommend you set at least 20 sheets of thick paper.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. See “Copy Paper”, About This Machine.

Images appear only partially colored.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

White lines appear.

When is blinking, toner is beginning to run out.

Add toner. See Adding Toner.

When printing graphics, the output and the screen are different.

If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print.

If you want to print accurately, set the printer driver to print without using the graphics command. See the printer driver Help.

Garbled characters are printed.

The correct printer language might have not been selected.

Set the correct printer language.

Images are printed in the wrong orientation.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.

Set the machine's feed orientation and the printer driver's feed orientation accordingly. See the printer driver Help.

There is considerable delay between the print start instruction and actual printing.

“Off mode / Sleep mode” might be set.

The machine requires time to warm up if it has been in “Off mode/Sleep mode”. Specify “Off mode/Sleep mode” in [System Settings], [Auto Off Timer].

There is considerable delay between the print start instruction and actual printing.

Processing time depends on data volume. High volume data, such as graphics-heavy documents, take longer to process.

If the data-in lamp is blinking, data has been received by the printer. Wait for a moment.

Making the following setting on the printer driver may reduce the computer's workload.

For how to open the printing preferences dialog box, see “Setting Up the Printer Driver”, Printer Reference.

See the printer driver Help.

Images are cut off, or excess is printed.

You may be using paper smaller than the size selected in the application.

Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. See the printer driver Help.

Page layout is not as expected.

Print areas differ depending on machine used. Information that fits on a single page on one machine may not fit on a single page of another machine.

Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the [Print Settings] tab in the RPCS printer driver. See the printer driver Help.

Photo images are coarse.

Some applications print at lower resolution.

Use the application's settings to specify a higher resolution.

Solid lines are printed as broken lines.

Dither patterns do not match.

Make the following settings with the printer driver: Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings...] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help.

Optional components connected to the machine are not recognized when using Windows 95 / 98 / Me, Windows 2000 / XP, Windows Server 2003, and Windows NT 4.0.

Bidirectional communication is not working.

Set up optional devices on the Properties of the printer.

See the printer driver Help.

Duplex printing is malfunctioning.

Duplex printing cannot be done with paper set in the bypass tray.

When using duplex printing, make settings to use paper from a tray other than the bypass tray.

Duplex printing is malfunctioning.

The upper tray cannot be used as an output destination in duplex mode.

Specify a another output tray.

Duplex printing is malfunctioning.

You have loaded thick paper heavier than 90g/m².

Specify another paper type.

Duplex printing is malfunctioning.

Duplex printing cannot be done with a tray for which [1 Sided Copy] has been specified as Paper Type on the System Settings menu.

Change the Paper Type setting for the tray to [2 Sided Copy] on the System Settings menu. See “System Settings”, General Settings Guide.

When using Windows 95 / 98 / Me / 2000 / XP, Windows Server 2003, or Windows NT 4.0, combined printing or booklet printing does not come out as expected.

The correct application or printer driver settings are not made.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

A print instruction was issued from the computer, but printing did not start.

User Authentication may have been set.

Contact the administrators.

No transmission when using 1394 interface connection.

• Interface connection has not been made.

• The correct computer settings are not made.

Check using the following procedure:

1. Confirm the IEEE 1394 interface cable is connected securely.

2. Restart the computer. If the error occurs even after executing the above operation, proceed to the following steps.

3. Unplug the IEEE 1394 interface cable connected to the computer.

4. Run the utility tool for the IEEE 1394 interface board, which is stored in the following path on the CD-ROM “Printer Drivers and Utilities:

   \UTILITY\1394\

   (For more information about using the utility tool for IEEE 1394, see the README file in the same directory on the CD-ROM.)

5. Restart the computer.

Changes to printer driver color settings produce extreme change in print colors.

The correct printer driver settings are not made.

Make only minor adjustments to the [Balance Adjustments] setting on the printer driver's [Change User Settings] tab. The sample displayed on the printer driver gives only an indication of the adjustment, it does not give an accurate indication of the printed color.

See the printer driver Help.

Images are not printed in the specified colors.

The correct printer driver settings are not made.

If it is only one particular color that does not print, turn off the machine's power, and then turn it back on.

If the problem persists, contact your service representative.

Color originals are printed in black and white.

No color print settings are made on the printer driver.

• For the functional window: On the [Setup] tab, for [Color/Black and White:], select [Color].

• For the custom setting: On the [Print Settings] tab, for [Color/Black and White:], select [Color].

PDF files do not print out/cannot perform [PDF Direct Print].

PDF files are password-protected.

To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor.

• For details about [PDF Menu], see “PDF Menu”, General Settings Guide.

• For details about Web Image Monitor, see the Web Image Monitor Help.

PDF files do not print out/cannot perform [PDF Direct Print].

PDF files cannot be printed if they are print-disabled via PDF File Security.

Change the PDF File Security setting.

PDF files do not print out/cannot perform [PDF Direct Print].

High compression PDF files created using the machine's scanner function cannot print directly.

Open the application used to create the PDF, and then print the file using the application's driver.

Re-save the file in normal (non-compressed) PDF format.

Some types of High Compression PDF files are not supported. Consult your sales representative about the supported file types.

[PDF Direct Print] produces strange or malformed characters.

Fonts were not embedded.

Embed fonts in the PDF file you want to print and then print.

Printing by Bluetooth is slow.

The number of jobs exceeds the capacity of the machine.

Reduce the number of jobs.

Printing by Bluetooth is slow.

• A communication error might have occurred.

• Interference from IEEE802.11b (wireless LAN) devices can reduce communication speed.

• Bluetooth transmission speeds are not high.

• Remove the machine from close proximity with IEEE802.11b wireless LAN devices.

• If there are active IEEE802.11b wireless LAN devices or other Bluetooth devices nearby, relocate the machine or disable those devices.