Skip header
 

Top Page > Troubleshooting > Troubleshooting When Using the Scanner Function > When You Cannot Send Scanned Files > When the TWAIN Driver Cannot be Started

When the TWAIN Driver Cannot be Started

This section explains likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem

Cause

Solution

The Scanner Properties dialog box cannot be displayed.

Advanced encryption has been specified in the extended security setting.

For details about the extended security setting, contact an administrator.